TEXTORITY MESSAGING AND AUTOMATION TERMS
Last Updated: October 1, 2026
These Textority Messaging and Automation Terms (“Messaging Terms”) apply to messaging, email, text messaging, messaging-platform communications, in-product communications, automated responses, triggered communications, scheduled communications, and related messaging or automation features that Textority Inc. (“Textority”) makes available through the Services (collectively, “Messaging Features”). These Messaging Terms are Additional Terms under the Textority Terms of Service (“Terms”) and supplement the Terms, Creator Terms, Acceptable Use Policy, Community and Content Rules, Privacy Policy, Textority AI Additional Terms, and other applicable Textority policies and Additional Terms.
Capitalized terms not defined in these Messaging Terms have the meanings given in the Terms. By accessing or using a Messaging Feature after these Messaging Terms have been made applicable to that feature or use, you agree to these Messaging Terms to the extent permitted by applicable law.
1. SCOPE AND RELATIONSHIP TO OTHER TERMS
1.1 Covered functionality. Messaging Features may include email, SMS, MMS, RCS, messaging-platform channels, direct messages, chat, notifications, broadcasts, sequences, campaigns, scheduled messages, triggered messages, automated replies, AI-assisted messages, workflow messages, and similar functionality that Textority actually enables.
1.2 No enablement by mention. Mentioning a channel, provider, message type, automation, integration, or capability in these Messaging Terms does not mean that Textority currently offers or will offer that functionality. Availability may differ by User, Channel, country, provider, plan, use case, recipient, and technical configuration.
1.3 Feature-specific and provider terms. A Messaging Feature may be subject to additional product instructions, consent flows, provider terms, carrier rules, messaging-platform policies, rate limits, templates, verification requirements, pricing, or jurisdiction-specific requirements. Those requirements apply when presented and may be more restrictive than these Messaging Terms.
1.4 Order of precedence. The order-of-precedence rules in Section 30.5 of the Terms apply. These Messaging Terms control over the Terms only for their specific messaging and automation subject matter. Mandatory law always controls where it cannot be varied by agreement.
1.5 No new regulated service. Messaging Features do not authorize a User to conduct a product, service, professional activity, solicitation, transaction, or communication that is otherwise prohibited or restricted under the Terms, Creator Terms, Prohibited Products and Services Policy, or applicable law.
2. DEFINITIONS
2.1 Recipient. “Recipient” means a person or entity to whom a communication is sent, attempted, scheduled, or directed through a Messaging Feature.
2.2 Creator Communication. “Creator Communication” means a communication initiated, configured, selected, scheduled, or materially controlled by a Creator or another User for that User’s audience, customer, prospect, community, or other Recipient.
2.3 Textority Communication. “Textority Communication” means a communication that Textority sends for Textority’s own account administration, security, legal, support, product, transaction, or marketing purposes.
2.4 Marketing Communication. “Marketing Communication” means a communication whose primary purpose is to advertise, promote, solicit, or encourage a commercial transaction, product, service, membership, subscription, Creator Offering, or other commercial relationship, as determined under applicable law.
2.5 Operational Communication. “Operational Communication” means a communication reasonably related to an existing account, transaction, subscription, security event, service request, support matter, delivery, access event, legal notice, or another non-promotional service purpose, subject to the definitions and requirements of applicable law.
2.6 Automation. “Automation” means a rule, trigger, sequence, workflow, scheduled action, AI-assisted process, or other configured mechanism that can cause a communication or related action to occur with reduced or no human intervention at the time of execution.
3. RESPONSIBILITY FOR COMMUNICATIONS
3.1 Creator responsibility. A Creator or other User that initiates or controls a Creator Communication is responsible for the communication, its content, audience, timing, frequency, sender identification, legal basis, required consent, disclosures, opt-out treatment, and compliance with applicable law and provider rules.
3.2 Textority responsibility. Textority remains responsible for Textority Communications and for obligations that applicable law independently places on Textority. Nothing in these Messaging Terms transfers Textority’s own legal obligations to a Creator.
3.3 Platform role does not determine legal sender status. Providing a Messaging Feature, routing a message, hosting an automation, supplying infrastructure, or integrating with a third-party network does not by itself determine which party is a caller, texter, sender, advertiser, telemarketer, controller, processor, or other legally defined participant. The applicable law, actual communication, configuration, and relationship among the parties control.
3.4 No assumption that Textority obtained consent. Unless a Textority feature expressly states otherwise for a specific flow, a User may not assume that Textority obtained, verified, or maintains the consent or other legal basis required for that User’s Creator Communications.
3.5 Agency and authority. A User sending communications for another person or entity must have authority to do so and remains responsible for ensuring that the principal, sender identity, disclosures, consent records, and content are accurate.
4. CONSENT, PERMISSION, AND LAWFUL CONTACT
4.1 Required permission. Before sending or causing a communication, you must have the consent, permission, contractual basis, existing relationship, or other legal basis required for the applicable channel, message type, purpose, recipient, and jurisdiction.
4.2 Channel and purpose matter. Permission to receive one type of communication does not automatically authorize a different channel, purpose, sender, campaign, or category where applicable law or provider rules require separate or more specific consent.
4.3 No consent by mere platform activity. A purchase, account creation, website visit, social-media follow, prior communication, event attendance, provision of a contact address, or membership in a community does not by itself establish every consent that may be required for future marketing communications.
4.4 Freely given and informed choices. Where consent is required, you must not obtain it through material deception, hidden terms, false pretenses, unlawful preselection, coercion, or a condition that applicable law prohibits. Required disclosures must be clear enough for the Recipient to understand the sender, channel, and material purpose of the communications.
4.5 No unauthorized lists. You may not use purchased, rented, scraped, harvested, leaked, stolen, unlawfully transferred, or otherwise unauthorized contact lists. A third party’s statement that a list is “opted in” does not relieve you from verifying that your use is legally permitted and within the scope of the Recipient’s permission.
4.6 Proof of consent. You must maintain records reasonably sufficient to demonstrate consent or another required permission when the governing law, provider rules, Textority, or the circumstances require proof. Records may include the consent language presented, date and time, source, channel, identity of the sender, scope of consent, and subsequent withdrawals or changes.
4.7 Reassigned and inaccurate contact information. You are responsible for taking reasonable steps appropriate to your use case to avoid continuing communications to a person who did not provide the relevant permission, including after you learn that contact information is inaccurate, reassigned, or no longer controlled by the intended Recipient.
5. EMAIL COMMUNICATIONS
5.1 Commercial email. If you send commercial email, you must comply with the CAN-SPAM Act and other applicable email, advertising, privacy, and consumer-protection requirements.
5.2 Accurate sender information. Email header, routing, sender, reply-to, and subject information must be accurate and not materially deceptive. You may not disguise the originating sender or use misleading subject lines.
5.3 Required commercial disclosures. Where applicable law requires an advertisement disclosure, physical postal address, unsubscribe method, or other commercial-email disclosure, you must include it in the required manner.
5.4 Unsubscribe. Marketing email must include a clear and usable opt-out method where required. You must honor a valid opt-out promptly and no later than the period required by applicable law or provider rules.
5.5 Operational email. A lawful Operational Communication may remain permitted after a marketing opt-out when the message falls within an applicable transactional, relationship, security, legal, or service exception. You may not disguise promotional content as operational merely to avoid marketing requirements.
6. SMS, TEXTS, CALLS, AND OTHER REGULATED CHANNELS
6.1 Channel-specific rules. SMS, MMS, RCS, telephone calls, artificial or prerecorded voice communications, and other regulated channels may be subject to the Telephone Consumer Protection Act, Federal Communications Commission rules, state laws, carrier requirements, and provider policies.
6.2 Prior consent. You must obtain prior express consent, prior express written consent, or another legally sufficient authorization where required for the technology, content, recipient, and purpose involved. A general acceptance of Textority terms or privacy notices does not substitute for a separate consent that applicable law requires.
6.3 Revocation. You must honor legally valid revocations, do-not-call requests, STOP-type commands, and other applicable opt-out signals within the scope and time required by then-current law and provider rules. You may not design a flow primarily to frustrate a Recipient’s reasonable attempt to stop covered communications.
6.4 Confirmation messages. A confirmation of an opt-out may be sent only where permitted by applicable law and provider rules and must not be used as a pretext for additional marketing.
6.5 Frequency and recurring programs. Where a recurring messaging program requires disclosures concerning message frequency, recurring nature, carrier charges, help instructions, opt-out, or similar terms, you must present those disclosures as required before or at enrollment.
6.6 Voice and emerging channels. If Textority later enables artificial, prerecorded, synthetic, or AI-generated voice communications or another regulated communications technology, use of that feature remains subject to any additional consent, identification, disclosure, registration, or opt-out requirements that apply at that time.
7. THIRD-PARTY MESSAGING PLATFORMS AND NETWORKS
7.1 Provider requirements. Communications routed through WhatsApp, social-media messaging services, carriers, telecommunications providers, email-delivery providers, or other third-party networks may be subject to those providers’ terms, messaging windows, templates, sender-registration rules, quality standards, consent rules, content restrictions, and technical requirements.
7.2 Stricter provider rules. A provider may prohibit or restrict conduct that applicable law would otherwise permit. You must comply with the provider requirements applicable to your use of that channel.
7.3 Provider enforcement. A provider may reject a template, block a message, filter content, throttle traffic, suspend a sender, limit a number, change a messaging window, require verification, or terminate access under its own rules. Textority is not responsible for a provider’s independent enforcement decision except to the extent applicable law provides otherwise.
7.4 No provider affiliation guarantee. Availability of an integration does not mean Textority guarantees continued access to, approval by, or compatibility with the third-party provider or network.
8. AUTOMATIONS, TRIGGERS, AND SCHEDULED COMMUNICATIONS
8.1 User configuration. If you configure an Automation, you are responsible for its trigger conditions, audience logic, exclusions, timing, sequence, content, connected data, and resulting Creator Communications.
8.2 Test before activation. You should reasonably test an Automation before enabling it for live Recipients and after material changes. An error in a trigger, segment, delay, rule, integration, or data source can cause an unintended communication, duplicate message, wrong audience, or other unexpected action.
8.3 Continuing compliance at send time. A communication must be lawful and within the Recipient’s applicable permission when it is sent, not merely when the Automation was first created. You must account for later opt-outs, changed permissions, suppression status, age restrictions, account changes, and other material events.
8.4 Loops and excessive sending. You may not configure automations that create message loops, repeated retries, duplicate sends, excessive frequency, harassment, or other behavior that violates the Acceptable Use Policy, provider rules, or applicable law.
8.5 Queued or in-flight communications. Disabling an Automation or changing a configuration may not instantly stop a communication already accepted, queued, or in transit through a third-party network. You remain responsible for using available controls reasonably and for honoring legally required opt-outs and suppression as quickly as required.
8.6 No emergency reliance. Messaging Features and Automations are not emergency dispatch, crisis-response, medical-alert, law-enforcement, or life-safety systems. You must not rely on them for communications where a delay, filtering event, automation error, or delivery failure could create an unreasonable safety risk.
9. AI-ASSISTED AND AUTOMATED RESPONSES
9.1 AI Terms apply. AI-assisted drafting, generated replies, classification, routing, summarization, or other AI functionality used with Messaging Features is also governed by the Textority AI Additional Terms and applicable AI notices.
9.2 User responsibility. A User remains responsible for Creator Communications generated, selected, configured, approved, or sent through AI or automation. AI output may be inaccurate, incomplete, outdated, biased, offensive, or unsuitable.
9.3 Human review is not universal. Textority does not represent that every automated or AI-assisted message is reviewed by a human before it is generated, routed, or sent. A Creator must determine when human review is appropriate or legally required for the Creator’s use case.
9.4 Sensitive and regulated uses. You may not use AI or automation to bypass restrictions on professional services, safety decisions, payments, identity, minors, consent, regulated communications, or another sensitive function. Textority may require additional controls or disable automation for higher-risk uses.
10. SENDER IDENTIFICATION AND AUTOMATION DISCLOSURE
10.1 Accurate identity. You must not falsify or materially obscure the identity of the person, business, Creator, or other sender when applicable law, provider rules, or the context requires identification.
10.2 No deceptive impersonation. Messaging Features may not be used to impersonate another person or entity deceptively, falsely claim authorization, conceal a commercial sender, or create a misleading appearance of human authorship, affiliation, endorsement, or origin where doing so violates law or Textority policy.
10.3 Automation and AI disclosures. Where Textority displays an AI, bot, automation, sponsored, commercial, or similar disclosure, you may not remove, alter, or conceal it in a manner that would mislead another person or violate applicable law. You must provide any additional disclosure required for your particular use.
10.4 Names and avatars. A bot name, assistant name, avatar, profile image, or conversational style does not convert an automated system into a human representative. You must not configure those elements to create an unlawful or materially deceptive identity claim.
11. OPT-OUTS, SUPPRESSION, AND COMMUNICATION PREFERENCES
11.1 Honor valid opt-outs. You must promptly honor unsubscribe, STOP, do-not-contact, block, revocation, suppression, and comparable requests to the extent required by the applicable channel, consent, law, and provider rules.
11.2 No circumvention. You may not evade an opt-out by changing sender identities, accounts, numbers, domains, Channels, automations, or message categories where doing so would defeat a legally valid or provider-required suppression request.
11.3 Suppression records. You must maintain or use suppression information reasonably necessary to avoid resending covered communications after an opt-out. A suppression record may be retained for compliance even when ordinary marketing data is deleted, to the extent permitted by applicable law.
11.4 Re-enrollment. A Recipient who previously opted out may receive covered marketing communications again only after a legally sufficient new consent or other lawful basis applies to the relevant sender, channel, and purpose.
11.5 Textority communications. A Recipient’s opt-out from a Creator’s marketing does not automatically opt the Recipient out of independent Textority Communications. Likewise, an opt-out from Textority marketing does not automatically determine the Recipient’s relationship with a Creator. Each sender must honor the choices that apply to that sender and communication.
11.6 Operational messages after marketing opt-out. An opt-out from marketing does not necessarily stop lawful Operational Communications that are reasonably necessary for an active account, transaction, subscription, purchased access, security event, legal notice, support matter, or other permitted service purpose.
12. CONTACT DATA, PRIVACY, AND AUDIENCE INFORMATION
12.1 Lawful source. You may upload, import, sync, connect, or use contact information only when you have the rights, authority, disclosures, consents, and other legal basis required for that processing and communication.
12.2 Data minimization. Do not collect or import more personal information than reasonably necessary for the permitted communication or workflow. Avoid placing passwords, authentication codes, full payment credentials, illegal content, or unnecessary sensitive information into messaging or automation fields.
12.3 Recipient information is not a general-use asset. Access to contact information through Textority does not authorize you to sell, disclose, enrich, profile, export, or reuse that information for unrelated purposes in violation of the Privacy Policy, Creator Terms, a Recipient’s choices, contractual restrictions, or applicable law.
12.4 Privacy roles depend on context. Textority and a Creator may have different data-protection roles depending on the communication, data source, purpose, contractual relationship, and applicable law. These Messaging Terms do not classify every messaging flow under one universal controller, processor, business, service-provider, or similar role.
12.5 Privacy requests. If a Recipient exercises a privacy right that affects information you independently control, you are responsible for responding to the extent applicable law requires. Textority will process requests concerning information and processing for which Textority is responsible under the applicable Privacy Policy and law.
13. MESSAGE CONTENT AND PROHIBITED USES
13.1 General rules apply. All communications remain subject to the Terms, Acceptable Use Policy, Community and Content Rules, Prohibited Products and Services Policy, Child Safety Policy, intellectual-property rules, privacy requirements, and applicable law.
13.2 Prohibited messaging. You may not use Messaging Features for unlawful spam, fraud, scams, phishing, malware, credential theft, harassment, threats, extortion, stalking, doxxing, child exploitation, non-consensual intimate imagery, deceptive impersonation, prohibited commerce, unlawful discrimination, or other prohibited conduct.
13.3 No evasion by links or off-platform routing. You may not use a message, shortened link, QR code, attachment, redirect, external landing page, or off-platform destination to facilitate conduct that would be prohibited if performed directly through Textority.
13.4 Future specialized policies. Textority may publish an Anti-Spam Policy, Creator Messaging Rules, channel-specific consent policies, or other Additional Terms that supplement these Messaging Terms. A later policy applies prospectively as provided in the Terms and does not by itself retroactively change a completed communication or transaction.
14. MINORS AND AGE-SENSITIVE COMMUNICATIONS
14.1 Age framework. Children under 13 may not create accounts or use interactive Services intended for account holders. Teen Users are subject to the guardian, role, content, purchase, privacy, AI, and safety restrictions in the Terms, Age Eligibility Policy, Child Safety Policy, and other applicable rules.
14.2 No exploitation or age evasion. Messaging Features may not be used to groom, sexually exploit, solicit sexual material from, traffic, coerce, manipulate, or otherwise endanger a minor, or to help a minor evade Textority age or guardian controls.
14.3 Marketing to minors. If a communication is directed to or reasonably known to concern a minor, the sender is responsible for satisfying any additional consent, parental authorization, advertising, privacy, content, and consumer-protection requirements that apply.
14.4 Adult-only content and services. Adult-only content, restricted products or services, and other age-gated material may not be sent to Teen Users through Messaging Features where prohibited by Textority policy or applicable law.
15. DELIVERY, FILTERING, AND TECHNICAL LIMITATIONS
15.1 No guaranteed delivery. Textority does not guarantee that a communication will be sent, delivered, displayed, opened, read, routed to a particular inbox or folder, transmitted at a particular time, or receive a response.
15.2 Third-party dependencies. Delivery can depend on carriers, messaging networks, email providers, third-party platforms, recipient devices, operating systems, spam filters, sender reputation, connectivity, templates, rate limits, account status, and other systems outside Textority’s control.
15.3 Modification by networks. A third-party provider may truncate, reformat, translate, scan, filter, block, label, preview, compress, or otherwise process a communication under its own rules or technical operation.
15.4 Costs. Recipients or senders may incur carrier, messaging, data, telecommunications, provider, or other charges imposed by third parties. Textority does not control those charges unless a Textority checkout or pricing disclosure expressly states otherwise.
15.5 Feature changes. Textority may modify, limit, suspend, or discontinue a Messaging Feature or integration subject to the Terms, applicable law, and any applicable paid-plan commitments.
16. TEXTORITY CONTROLS AND ENFORCEMENT
16.1 Protective controls. Textority may apply rate limits, verification, sender registration, content controls, consent checks, throttling, link restrictions, template requirements, account limits, suppression controls, or other measures reasonably designed to protect Recipients, providers, the Services, or legal compliance.
16.2 Enforcement actions. Subject to the Terms and applicable law, Textority may block or delay a campaign, disable an Automation, restrict a sender, suspend a Messaging Feature, require additional verification, preserve relevant records, suspend or terminate an account or Channel, or take another proportionate action in response to suspected abuse, legal risk, provider requirements, or policy violations.
16.3 No obligation to pre-approve every message. Textority does not undertake to review, approve, or monitor every communication, audience, automation, or consent record before transmission. Availability of a Messaging Feature does not certify that a User’s use is lawful or compliant.
16.4 Provider-directed restrictions. Textority may implement a restriction required by a carrier, platform, email provider, infrastructure provider, regulator, court, or other competent authority to the extent permitted or required by law.
17. RECORDS, AUDITS, AND COOPERATION
17.1 Compliance records. You must keep records reasonably necessary to demonstrate compliance with these Messaging Terms and applicable law, including consent, opt-out, sender-identity, campaign, audience-source, and disclosure records where relevant.
17.2 Information requests. Textority may request information reasonably necessary to investigate a complaint, provider inquiry, delivery issue, consent dispute, abuse report, regulatory matter, or suspected violation. You must provide accurate information and must not fabricate, alter, or destroy material evidence.
17.3 Provider and authority inquiries. Textority may share relevant information with messaging providers, carriers, regulators, law enforcement, courts, professional advisers, or other parties as permitted or required by the Privacy Policy, applicable law, valid legal process, safety needs, or provider arrangements.
17.4 Retention. Messaging, consent, suppression, automation, support, security, and enforcement records are retained according to the Privacy Policy, Data Retention and Deletion Policy, applicable feature configuration, provider arrangements, legal holds, and law. These Messaging Terms do not create one universal retention period for all messaging data.
18. WARRANTIES, RISK, AND LIABILITY FRAMEWORK
18.1 Messaging risk. Communications can be misdirected, delayed, filtered, duplicated, altered by a provider, sent from stale data, or affected by automation or integration errors. You are responsible for configuring Creator Communications and using reasonable review appropriate to your use case.
18.2 No compliance guarantee. Textority may provide tools, settings, templates, documentation, or warnings intended to support compliance, but those materials are not legal advice and do not guarantee that a particular campaign, consent flow, message, audience, or use complies with every applicable law or provider rule.
18.3 Terms control. The warranty disclaimers, limitations of liability, indemnity provisions, dispute provisions, and other risk allocations in the Terms apply to Messaging Features and these Messaging Terms. These Messaging Terms do not create a separate arbitration agreement, forum rule, liability cap, or indemnity regime.
19. CHANGES AND CONTACT
19.1 Prospective changes. Textority may update these Messaging Terms prospectively in accordance with Section 30 of the Terms. Material changes will receive the notice or renewed acceptance required by applicable law or the governing Terms.
19.2 Continued use. Continued use of a Messaging Feature after an update becomes effective constitutes acceptance only to the extent permitted by the Terms and applicable law. A later update does not retroactively authorize a communication that was unlawful when sent.
19.3 Contact. Questions about these Messaging Terms or reports of suspected messaging abuse may be submitted through the contact information below.
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