Anti-Spam Policy

TEXTORITY ANTI-SPAM POLICY

Last Updated: October 1, 2026

This Textority Anti-Spam Policy (“Policy”) applies to Users who use messaging, email, text messaging, messaging-platform communications, direct messages, broadcasts, campaigns, automations, or similar communication features that Textority Inc. (“Textority”) makes available through the Services (collectively, “Messaging Features”). This Policy supplements the Textority Terms of Service (“Terms”), Messaging and Automation Terms, Acceptable Use Policy, Creator Terms, Privacy Policy, Community and Content Rules, and other applicable Textority policies and Additional Terms.

Capitalized terms not defined in this Policy have the meanings given in the Terms or Messaging and Automation Terms. This Policy establishes platform standards against spam and unwanted messaging. A communication may violate this Policy even if a particular law would not independently classify it as unlawful spam.

1. PURPOSE, SCOPE, AND RELATIONSHIP TO OTHER TERMS

1.1 Purpose. Textority prohibits use of the Services to send, facilitate, route, automate, or materially assist spam, deceptive messaging, unauthorized bulk communications, or communications that unlawfully disregard a Recipient’s choice not to be contacted.

1.2 Channels covered. This Policy applies to any Messaging Feature Textority actually enables, including email, SMS, MMS, RCS, messaging-platform channels, direct messages, chat, broadcasts, sequences, scheduled messages, triggered messages, and AI-assisted or automated communications.

1.3 No enablement by mention. Mentioning a channel, provider, message type, integration, campaign, or capability does not mean that Textority currently offers or supports it. Availability may vary by User, country, provider, plan, use case, Recipient, and technical configuration.

1.4 More restrictive rules may apply. Applicable law, carrier requirements, messaging-platform rules, email-provider standards, industry requirements, or feature-specific Textority rules may impose stricter consent, content, identification, frequency, timing, registration, opt-out, or recordkeeping requirements. You must comply with the strictest requirement that validly applies to your communication.

1.5 Order of precedence. The order-of-precedence rules in Section 30.5 of the Terms apply. This Policy controls over more general Textority rules only for its specific anti-spam subject matter. Mandatory law always controls where it cannot be varied by agreement.

2. WHAT TEXTORITY TREATS AS SPAM OR PROHIBITED MESSAGING

2.1 Spam. For purposes of this Policy, “Spam” includes communications sent or attempted in violation of this Policy, including unsolicited or unwanted bulk commercial messages, deceptive communications, messages to unauthorized contact lists, repeated marketing after a valid opt-out, or messaging designed to evade anti-abuse controls.

2.2 Unwanted bulk messaging. You may not send or automate bulk messages to Recipients when you lack the permission, relationship, or other lawful basis required for the channel and purpose, or when the messages are reasonably likely to constitute prohibited unsolicited messaging under applicable law or provider rules.

2.3 Purchased, rented, scraped, or harvested lists. You may not use contact information obtained through unlawful scraping, harvesting, credential compromise, data theft, purchased or rented lists that do not authorize your specific use, list brokers that cannot establish lawful collection and use, or another source that does not provide a valid basis for the communication.

2.4 Address generation and enumeration. You may not generate, guess, enumerate, or systematically test email addresses, phone numbers, usernames, handles, or other contact identifiers for the purpose of sending unsolicited communications or discovering valid accounts.

2.5 Evasion techniques. You may not use rotating accounts, domains, sender identities, phone numbers, links, altered spellings, multiple workspaces, distributed sending, “snowshoe” techniques, or other methods intended to evade complaint detection, filtering, rate limits, suppression controls, provider enforcement, or Textority safeguards.

2.6 Deceptive acquisition. You may not obtain contact information, consent, clicks, replies, or engagement through phishing, pretexting, impersonation, materially misleading forms, concealed purposes, false incentives, or other deceptive practices.

2.7 Chain messages and artificial propagation. Chain letters, pyramid-style message forwarding, forced sharing, referral loops designed primarily to multiply unsolicited messages, and similar propagation schemes are prohibited.

3.1 Sender responsibility. A Creator or other User that initiates or controls a Creator Communication is responsible for determining whether consent, permission, an existing relationship, another legal basis, or a specific provider authorization is required before contacting a Recipient.

3.2 No universal opt-in rule for all email. U.S. federal law does not require prior opt-in consent for every commercial email. However, email must still satisfy applicable legal requirements, and Textority or a provider may require affirmative permission for particular features, jurisdictions, sender categories, audiences, or risk conditions.

3.3 Consent must match the communication. Where consent is required, it must cover the sender, channel, purpose, and message category to the extent required by applicable law or provider rules. Permission given to one sender, brand, purpose, or channel does not automatically authorize another.

3.4 Contact-list source. You must know and be able to explain how you obtained your audience or contact list and why your planned use is permitted. A third party’s statement that a list is “opted in” does not relieve you from verifying that the permission lawfully covers your use.

3.5 Proof. Where consent or another permission is required, you must maintain records reasonably sufficient to demonstrate the permission, including the language presented, date and time, source, sender identity, channel, material scope, and any later withdrawal or change when relevant.

3.6 Stale or changed contact information. You must take reasonable steps appropriate to your use case to stop contacting a person when you learn that an address, telephone number, account, or other contact identifier has been reassigned, abandoned, inaccurately associated, or is no longer controlled by the intended Recipient.

3.7 No forced consent. Where law requires consent to be freely given, you may not use prechecked boxes, hidden consent, materially deceptive bundling, coercion, or another method that does not satisfy the applicable standard.

4. COMMERCIAL EMAIL REQUIREMENTS

4.1 CAN-SPAM compliance. Commercial email sent through the Services must comply with the CAN-SPAM Act and other applicable email, advertising, privacy, and consumer-protection laws.

4.2 Accurate routing and sender information. Header, routing, domain, sender, reply-to, and originating information must be accurate and must not materially conceal or falsify the source or transmission path of the message.

4.3 Accurate subject lines. A subject line must not materially mislead a Recipient about the contents, purpose, sender, offer, urgency, or commercial nature of the email.

4.4 Required disclosures. Where CAN-SPAM or another applicable law requires identification of an advertisement, a valid physical postal address, sender information, or another disclosure, the User responsible for the message must provide that information accurately. A Creator may not use Textority’s postal address as the Creator’s required address unless Textority has expressly authorized that use for the particular communication.

4.5 Email opt-out mechanism. A commercial email that is required to provide an opt-out must include a clear and functioning method that allows the Recipient to stop future covered marketing email. Under current CAN-SPAM requirements, the mechanism must remain capable of receiving opt-out requests for at least thirty (30) days after the email is sent, and a valid request must be honored within ten (10) business days.

4.6 No unreasonable opt-out burden. You may not charge a fee, require information beyond what is reasonably permitted, force account login where law prohibits it, or impose unnecessary steps as a condition of honoring a legally valid email opt-out.

4.7 Suppressed addresses. After a Recipient validly opts out of covered commercial email, you may not sell, rent, transfer, or use that address for further covered marketing in a manner prohibited by law. Transfer to a service provider solely as necessary to process or honor the opt-out may be permitted where law allows it.

4.8 Transactional and relationship messages. A lawful transactional, relationship, security, account, support, delivery, or legal communication may remain permitted after a marketing opt-out when applicable law allows it. You may not disguise a primarily promotional message as operational to avoid marketing requirements.

4.9 Florida communications. Commercial email sent from Florida or to Florida residents must also comply with applicable Florida law, including prohibitions on unauthorized third-party domains, falsified routing information, materially misleading subject lines, and other deceptive transmission practices.

5. SMS, ROBOTEXTS, CALLS, AND MESSAGING-PLATFORM COMMUNICATIONS

5.1 Channel-specific consent. SMS, MMS, RCS, robocalls, robotexts, messaging-platform messages, and similar channels may require prior express consent, prior express written consent, registration, approved templates, messaging windows, or other conditions depending on the technology, content, purpose, Recipient, and applicable law or provider rules.

5.2 TCPA and FCC requirements. Where the Telephone Consumer Protection Act or FCC rules apply, you must obtain the level of consent required for the communication and honor lawful revocation requests using the methods and within the time required by then-current law.

5.3 Reasonable revocation. You may not deliberately prevent a Recipient from revoking consent through a reasonable method that applicable law recognizes. Where a message or provider supports standard opt-out keywords, you must not disable, evade, or manipulate those controls.

5.4 Scope of revocation. A revocation applies to the communications and consent scope required by then-current law and applicable provider rules. This Policy does not independently expand a Recipient’s revocation across unrelated categories of communications when governing law does not require that result.

5.5 Confirmation. A single non-promotional confirmation that an opt-out has been processed may be sent only when and to the extent permitted by applicable law and provider rules. The confirmation must not be used as another marketing opportunity.

5.6 Carrier and platform requirements. You must comply with valid carrier, messaging-platform, app-store, telecommunications-provider, industry, registration, sender-identification, content, timing, and messaging-window requirements that apply to your use. A provider may impose stricter requirements than the legal minimum.

6. SENDER IDENTITY, CONTENT, AND MESSAGE INTEGRITY

6.1 Identify the responsible sender. Communications must accurately identify the sender when required by law, provider rules, the context, or Textority. You may not use a false brand, person, business, phone number, email address, domain, handle, display name, or affiliation to induce engagement.

6.2 No misleading commercial purpose. You may not materially conceal the commercial purpose of a message when disclosure is required or when concealment would be deceptive.

6.3 No harmful or fraudulent content. Messaging Features may not be used for scams, phishing, credential theft, malware, fraudulent offers, fabricated urgency, deceptive impersonation, unlawful financial solicitation, or other conduct prohibited by the Terms or Acceptable Use Policy.

6.4 No prohibited products or services. You may not use messaging to promote, facilitate, route, or complete a transaction prohibited by the Prohibited Products and Services Policy, even if the message itself would otherwise satisfy anti-spam requirements.

6.5 AI and automation do not change responsibility. A message remains subject to this Policy when generated, personalized, scheduled, routed, or sent using AI or automation. The User configuring or controlling the communication remains responsible for its audience, consent, content, frequency, and opt-out treatment.

7. FREQUENCY, TIMING, AND RECIPIENT EXPECTATIONS

7.1 No abusive frequency. Even when a communication is otherwise permitted, you may not use excessive frequency, repeated retries, message storms, unnecessary duplicate sends, or similar practices that are reasonably likely to harass Recipients, overwhelm networks, or generate material complaint risk.

7.2 Timing restrictions. You must comply with time-of-day, quiet-hour, messaging-window, campaign-frequency, and similar restrictions imposed by applicable law, provider rules, or Textority for the channel and Recipient involved.

7.3 Material change in purpose. If the subject matter, sender, frequency, or purpose materially changes in a way that requires new consent, renewed permission, or new disclosure, you must satisfy that requirement before continuing the affected communications.

7.4 Engagement is not unlimited permission. A reply, purchase, click, prior conversation, social-media follow, event attendance, or membership does not create unlimited permission to send unrelated or indefinite marketing communications.

8. OPT-OUTS, SUPPRESSION, AND RE-OPT-IN

8.1 Honor valid opt-outs. You must honor a valid unsubscribe, STOP request, revocation, block, suppression, do-not-contact request, or comparable legally effective request promptly and within any maximum period required by applicable law or provider rules.

8.2 Suppression records. You must maintain sufficient suppression information to prevent prohibited re-contact. Suppression data should be limited to what is reasonably necessary for compliance, platform integrity, fraud prevention, provider requirements, or another lawful purpose.

8.3 No circumvention. You may not delete suppression status, switch sending identities, change domains, use another account, alter message wording, or route through another provider to continue marketing to a Recipient who has validly opted out of that sender and message category.

8.4 Re-subscription. A Recipient who previously opted out may receive covered marketing again only when a new permission or other lawful basis sufficient for the communication has been established. Silence, inactivity, or expiration of time alone does not constitute a new opt-in where affirmative consent is required.

8.5 Operational communications. A marketing opt-out does not necessarily prohibit communications that applicable law permits or requires for security, account administration, transactions, subscriptions, purchased access, legal notices, support, fraud prevention, or another non-promotional service purpose. Operational communications must not be used to circumvent the opt-out.

9. INTERNATIONAL AND JURISDICTION-SPECIFIC REQUIREMENTS

9.1 Recipient location matters. Messaging and privacy rules may depend on where the sender, Recipient, business, telephone number, account, or data processing is located. You are responsible for determining which laws and provider requirements apply to your communications.

9.2 Stricter consent regimes. Some jurisdictions require prior consent for commercial email, electronic marketing, direct marketing, or use of personal information for commercial prospecting even where U.S. federal email law may permit a message without prior opt-in. You must comply with those stricter requirements when they apply.

9.3 Colombia. Communications involving Recipients or personal data in Colombia must comply with applicable Colombian data-protection, consumer-contact, and commercial-prospecting rules, including authorization requirements where applicable. Acceptance of Textority’s general Terms or Privacy Policy does not substitute for a separate authorization when Colombian law requires one.

9.4 Provider country rules. A carrier, messaging platform, email provider, or communications provider may impose country-specific registration, sender, content, template, timing, or consent requirements. You must comply with those requirements when using that provider through Textority.

10. TEXTORITY CONTROLS, COMPLAINTS, AND ENFORCEMENT

10.1 Protective controls. Textority may use complaint signals, bounce information, opt-out activity, provider notices, sending patterns, technical metadata, reports, rate limits, registration status, or other lawful indicators to protect Recipients, providers, and the Services from spam and abuse.

10.2 No fixed public thresholds. Textority is not required by this Policy to publish a universal complaint, bounce, unsubscribe, volume, or reputation threshold before taking protective action. Appropriate thresholds may vary by provider, channel, sender, jurisdiction, risk, and technical conditions.

10.3 Information requests. Textority may require information reasonably necessary to understand audience source, consent, sender identity, message content, campaign purpose, complaint history, opt-out handling, provider requirements, or another material compliance issue.

10.4 Available actions. Subject to the Terms and applicable law, Textority may delay or block a campaign, throttle sending, restrict an audience, disable an automation, require verification or proof of consent, place contact identifiers on suppression, suspend a Messaging Feature, suspend or terminate an account or Channel, preserve relevant records, or take another proportionate action to address suspected spam, abuse, legal risk, or provider requirements.

10.5 Provider action. A carrier, email provider, messaging platform, infrastructure provider, or other third party may independently block, filter, label, rate-limit, suspend, or reject communications under its own rules. Textority does not guarantee reversal of third-party enforcement.

10.6 No general monitoring promise. Textority does not undertake to pre-review every message, audience, contact source, consent record, or campaign. Availability of a Messaging Feature does not certify that a User’s use is lawful or compliant.

11. RECORDS AND COOPERATION

11.1 Compliance records. You must keep records reasonably necessary to demonstrate compliance with this Policy and applicable law, including consent or permission records, audience-source records, opt-outs, suppression status, sender identity, and material campaign disclosures where relevant.

11.2 Accurate evidence. You may not fabricate, alter, conceal, or destroy material records in response to a Textority compliance review, provider inquiry, complaint, regulatory matter, or valid legal request.

11.3 Retention. Messaging, consent, suppression, complaint, and enforcement records are retained according to the Privacy Policy, Data Retention and Deletion Policy, feature configuration, provider arrangements, legal holds, and applicable law. This Policy does not establish one universal retention period for all messaging records.

11.4 Cooperation. You must reasonably cooperate with Textority investigations concerning suspected spam, unauthorized messaging, complaint spikes, consent disputes, provider enforcement, or other material violations relating to your account or Channel.

12. REPORTING, CHANGES, AND CONTACT

12.1 Reporting spam or abuse. A person who receives suspected spam, fraudulent messaging, or other abusive communications connected to Textority may report the matter through textority.com/legal/report or another reporting or support route Textority makes available.

12.2 Good-faith reports. Textority may investigate good-faith abuse reports and may request information reasonably necessary to identify the communication, sender, Recipient, account, Channel, campaign, or relevant context. Knowingly fabricated reports or forged evidence may violate Textority policies or applicable law.

12.3 Prospective changes. Textority may update this Policy prospectively in accordance with the Terms. Material changes will receive the notice or renewed acceptance required by applicable law or the governing Terms.

12.4 Contact. Questions about this Policy or reports of suspected messaging abuse may be submitted through the contact information below.

Textority Inc.

10101 SW 27th Ter

Miami, FL 33165

United States

General and legal: hello@textority.com

Legal Center: textority.com/legal

Report a problem: textority.com/legal/report